What Really Matters to Customers?
These days’ customers usually use the information available on the web to find out a plethora of things about a company and their service quality. This highly informed customer has forced many companies to put customer-satisfaction at the centre of their business activities.
Vodafone offers amazing customer service that sets it apart from other mobile services providers. Transparency is the way the business world works these days, and it has forced companies to re-examine their customer-care services for the benefit of the customer.
Personal touch is always pleasing
Personal touch is a moment that makes your customer feel uniquely valued and appreciated. It involves the customer care representative understanding the issues well and listening to the customer queries. The customer feels highly delighted when his issues are resolved in the most satisfactory manner.
Customer care executive’s personality
Nothing satisfies a customer more than the first person who comes to resolve his problem. The quick response of the customer care executives reinforces the trust.
Give and take
Customers are willing to spend more with a business if the company gives them a feeling of importance and reward their repeat feedbacks.
